ZSIC General Insurance Limited (ZSIC), one of the largest Insurance service providers in Zambia, has selected the InfoIns Software Suite of Informatics International Limited (Informatics) as the company’s new Core Insurance, BI and Mobility platform.
The search for an internationally renowned software system was fuelled by the organizations’ ambitious future vision of increasing its market share through expanding into new market segments as well enhancing existing services & operational efficiencies. ZSIC realized that in order to achieve these goals, it needed a robust front office and back office system with mobility, digitization and BI capabilities. Thus, after a yearlong thorough evaluation process via RFI, RFP, on-site system demonstrations and visits to live customer sites, ZSIC recognized the strength of Informatics in providing insurance software solutions, comprising of all aspects of the insurance value chain along with Informatics’ proven success with the existing clientele and decided to opt for InfoIns in line with the trust ZSIC had on Informatics team’s project delivery capabilities.The InfoIns Software Suite is an end to end modularized and integrated software solutions suite designed to streamline the business process across the entire insurance lifecycle and to maximize the agility and operational efficiency of insurance companies of all sizes. From General, Health to Micro Insurance, the solution covers the automation of all segments within the Insurance business and offers a comprehensive product portfolio that includes Motor, Fire, Marine, Health, and Travel to name a few. The comprehensive, unified InfoIns solution, with its unique features provides 360’ view of each customer and will increase ROI by supporting continuous business growth in ZSIC.
Integration with the Customer Web Portal, Agent Web Portal, MIS reporting and the Mobile Apps for Customers and Agents will enable ZSIC to deliver the highest level of dedicated and personalized service by providing the types of comprehensive solutions that are needed to satisfy digitally-savvy customers, particularly millennials and tech savvy corporates. BI and Dashboards in InfoIns, graphically represent information statistics of operational and functional data for authorized users, providing at a glance process bottlenecks, negative trends, progress statistics and performance indicators for the company. With this new core engine ZSIC can offer the best possible products to customers rapidly through any channel, web or mobile and satisfy the immense appetite customers have for digitization, while keeping the corporate goals on track.
